Grievance Redressal Policy

The Grievance Redressal Policy is a set of guidelines that the company has put in place to ensure that complaints are resolved in a timely and effective manner. The Policy is as follows

Level 1

If you have an issue you wish to raise, one that cannot be resolved with your case officer we can assist you by providing a qualified adviser. This support will be personalised to suit your needs and can be facilitated over the phone or in person.

or

You may also write to the Grievance Redressal team at:

Email: [email protected]

The Grievance Redressal team will review your complaint and provide a response within 10 days.

Level 2

If you are not satisfied with the resolution provided at Level 1 by our Grievance Redressal team, you may write to the Chairperson of the Grievance Redressal Committee.

Possible Complaints:

- The quality of service provided by the company is not up to the mark

- The Company is not providing service as per the terms and conditions provided in the contract